Terms and Conditions
Wheelit.gr informs you about the availability of the products displayed on our website, as well as the delivery days for your order, depending on the shipping method you have selected. In exceptional cases (such as shortages or delays), you will be informed by customer care either by phone or via email.
Finally, we would like to emphasize that any comments or objections you may have would be our pleasure to hear, by contacting us via email at info@wheelit.gr or by phone at 2810255000.
SECURITY OF TRANSACTIONS
The website yourdomain.gr recognizes the importance of the security of your personal data and electronic transactions, and takes all necessary measures using the most modern and advanced methods to ensure the highest possible security. All information related to your personal details and transactions is secure and confidential.
No credit card details are stored on your computer.
During the transmission of data, SSL encryption is used.
TRANSACTION SECURITY
The website yourdomain.gr acknowledges the importance of the security of your Personal Data and electronic transactions, and takes all necessary measures using the most modern and advanced methods to ensure the highest possible security. All information related to your personal data and transactions is secure and confidential.
No credit card details are stored on your computer.
DATA TRANSMISSION
During the transmission of data, SSL encryption is used.
PAYMENT METHODS
An order can be paid for using the following methods:
A text should be added here with the available payment and collection options.
Indicatively, we list:
Payment on Delivery
Pick up your order from our central warehouses, Monday to Friday from 8:30 AM to 3:30 PM & Saturday from 10:00 AM to 2:00 PM (working hours may change) at Ag. Triados 65, 13671 Holargos, Athens and pay upon collection.Credit Card Payment
You can pay with your credit card via the secure payment system of the bank we cooperate with (Visa, Mastercard, American Express, and Diners are accepted).Cash on Delivery
Pay upon delivery to the carrier of our company or the courier company Acs (the company we cooperate with).
When delivery is made by Acs, cash on delivery is charged €5 for orders up to 3kg, regardless of destination, and €1.10 for each additional kilogram.Payment via PayPal
PayPal is the most secure payment system in the world. It belongs to a global organization trusted by thousands of users for their transactions. Learn more on their official page PayPal.Bank Deposit
Deposit (transfer) to the following bank accounts:
Piraeus Bank: XXXXXXXXX, IBAN: GRXXXXXXXXXX
Eurobank: XXXXX.XXXXX.XX.XXXXX, IBAN: GRXXXXXXXXXX
National Bank: XXXXXXXX, IBAN: GRXXXXXXXXXX
Account Holder: (the name on the account)
Send your deposit proof via email to info@wheelit.gr, mentioning a reference number, e.g., order number or billing name, and we will send your order once it appears in the bank.
RETURNS – CANCELLATIONS
Our company offers the right to return products within 14 calendar days from the date of receipt.
Product returns are categorized as defective and non-defective:
Defective Products:
Defective products are those that are of poor quality, damaged, or broken, or were sent due to our mistake (incorrect pricing, quantity, size, etc.).In all of these cases, the company is obliged to replace the defective products provided the following conditions are met:
You have contacted our company either by phone or email at info@wheelit.gr within 14 days of receiving the product.
The product to be replaced has not been used, is undamaged, and its packaging is in excellent condition.
The product is accompanied by all necessary documents proving the transaction (receipt or invoice).
If the defective product meets the above conditions, you can send it to our office, and we will replace it with the correct one at no additional cost to you (the shipping costs for pickup and delivery are covered by our company).
Non-Defective Products:
Non-defective products are those that show no defects, external or internal damage, and have been sent correctly according to your order.If you wish to replace such a product, our company gives you the option provided the following conditions are met:
You have contacted our company either by phone or email at info@wheelit.gr and stated that you wish to exchange the product within 14 days from the date of receipt.
The product to be replaced has not been used, is undamaged, and its packaging is in excellent condition.
The product is accompanied by all necessary documents proving the transaction (receipt or invoice).
If the product meets the above conditions, you can send it to our office, and we will replace it with any other product of your choice.
In this case, you will be responsible for the shipping costs for both the return and the new shipment.
If the product, whether defective or non-defective, has not been returned for replacement within the specified 14 calendar days from receipt, our company will not accept any replacement.
ORDER CANCELLATION
After we receive your order, you will be sent an email notification regarding the status and progress of your order.
Your order can be canceled under the following conditions:
Before completion: You can stop at any point during the electronic checkout process without further procedure.
If you have completed the order and it hasn’t been shipped yet, you can contact us by phone at 2810255000, and one of our specialists will assist you with canceling your order.
If you have received the products but wish to cancel the order, contact us at 2810255000 or by email at info@wheelit.gr, explaining your reason for cancellation, and one of our specialists will inform you of all your options.
REFUND
Yourdomain.gr gives you the option to request a refund if, for any reason, you no longer wish to receive an order you have already paid for or if you do not want to exchange defective goods for new ones. You can inform us via email at info@wheelit.gr, clearly explaining your reasons, and we will process your refund. A bank account in one of our partnered banks is required. In all cases, the refund process takes approximately 14 days.
SHIPPING
Our company uses its own transportation means as well as courier companies. Shipping charges are as follows:
Cash on Delivery Fee: €1
Within Attica:
Delivery Time: 1–3 business days
Shipping Cost:
Orders from 1 to 100 euros:
0.1kg – 3kg → €3
3.1kg – 6kg → €4
6.1kg – 10kg → €5
10.1kg – 30kg → €5
30.1kg – 60kg → €7
Outside Attica:
Delivery Time: 2–5 business days
0.1kg – 3kg → €3
3.1kg – 6kg → €4
6.1kg – 10kg → €5
10.1kg – 30kg → €6
30.1kg – 60kg → €10
If the cost of the order exceeds 100 euros:
6kg and above → €8
Free Delivery: For orders above X€ within the limits of Attica.
MISCELLANEOUS
Availability
All items shown on the website wheelit.gr display availability status and shipping times. This way, you are immediately informed about which items are available and which can be delivered on a specific date.
If, for any reason, a product cannot be delivered within the stated time, we will contact you via email or phone to inform you of the new delivery date. If this does not suit you, you may cancel the order, and if it has been paid for, your money will be refunded within 14 days to a bank account of our partnered banks.
Force Majeure
If, due to force majeure (strikes, protests, bad weather, etc.), your order cannot be processed, we will notify you via email with the possible delivery date, and we will await your confirmation to complete the shipment.